- What we're looking for:
The Technical Support Team at Smartex is committed to ensuring the seamless operation of our technology and services for our valued customers. We are a diverse and international company with a strong mission to make a positive impact on both our industry and the planet. We are seeking a highly motivated and skilled Technical Support Specialist to join our team and contribute to our mission. If you are passionate about providing top-notch technical assistance, have excellent problem-solving skills, and are eager to help drive our company's growth, this position offers an exciting opportunity to further develop your career in a dynamic and mission-driven environment!
Provide prompt and effective technical support to customers, assisting with troubleshooting and resolving issues related to our products and services;
Ensure that customer inquiries and concerns are addressed promptly and in accordance with our service level agreements (SLAs);
Document customer issues comprehensively in our ticketing system for tracking purposes and to identify opportunities for improvement;
Monitor and analyze service metrics, thresholds, and key performance indicators to optimize our ticket resolution process;
Implement and adhere to Technical Support processes, policies, and tools documentation, contributing to their continuous improvement;
Collaborate closely with our customer success, product, and engineering teams to provide comprehensive solutions to customer needs.
+1 year of relevant experience in a related field;
Experience in Linux and the ability to troubleshoot issues in this environment;
Customer-focused and results-driven, with a passion for troubleshooting and finding efficient solutions to technical challenges;
Excellent verbal and written communication skills in English, and extra points if in Italian and Turkish;
Fast Learner, ability to learn quickly, adapt to new technologies, and work in a dynamic and fast-paced environment;
Collaborative mindset and willingness to work closely with team members to achieve shared goals.
Career Progression: Opportunities for growth and advancement in your career
Employee Stock Options: Gain company shares and benefit from its success
Health Insurance: Comprehensive health coverage for your medical needs
Diverse and Talented Team: Work with an inspiring, multicultural , and talented team
Fast-Paced Environment: Thrive in a dynamic and fast-paced work environment within a rapidly expanding company
Impact on the World: Contribute to making a significant impact and shaping the future of the industry
Hybrid Work: Flexibility to work both remotely and at the office
Office Perks: Enjoy a range of office perks, including snacks, coffee, and other amenities
Pet Friendly: Bring your furry friend to work and enjoy a pet-friendly environment
